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I am here

working
with you to

create your

business

happy,

healthy,

&

sustainable

I am here

working with you to enable your care business to thrive

increase profit,

create employee engagement,

&

enhance client experience

Care businesses

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Running a care business, effectively and profitably, as well as ensuring clients get the best experience, is not an easy task.  There are many component parts to it such as rising costs, high employment and regulatory challenges, it is however, achievable.  By increasing profitability this gives you the ability to invest back into your business.  By increasing employee engagement through introducing a coaching culture, having a clear vision of who you want to attract and retain will enable you to deliver great experiences to clients.  Read my case study to find out more about how I can help make this easier for you.

the evolution of a business

business couples

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Being a couple in business and in life can have its own specific challenges.  With my experience of working with couples I understand the dynamics of this relationship to deliver coaching that adds value to you and your business.  With my psychology and counselling background I am able to be empathetic and impartial to ensure couples have a great relationship in work and in life.   Read my case study to find out more on how I’ve helped business couples.

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Franchising

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Franchising has a very unique relationship between Franchisee and Franchisor.  Understanding this relationship is key to get the best out of this partnership.  Having worked for Home Instead Senior Care UK as a Business Performance Manager and Coach this has given me specific experience in this area.  Below are two areas, consultancy and training that I’ve delivered to Franchisors.

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Franchise Consultancy

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The consultancy that I carried out for a multi award winning franchise involved liaising with both Franchisor and Franchisees to create an employment journey for CAREGivers.  The objective of which was to attract the best CAREGivers to the franchise network.   Capturing best practice and collating all the information that was relevant and keeping the project on track was essential.  To find out more read my case study.

Franchise Leadership & Coaching Training

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Having past experience in coaching training I was asked to create a training course for key players of franchisees.  I created, delivered and trained the trainers to deliver the course.  Since inception it has received consistently great scores with real results of creating coaching cultures within each office. Since then I have also created a leadership course that is an amalgamation of both the coaching and leadership training and have received great feedback. “This course really gave me some light bulb moments“.

To find out more click below

What My clients are saying

'Susan is a lovely person and an excellent listener who can see through to the core of an issue. She is very supportive and generous of spirit, and gently, but firmly, guides in the right direction. She is knowledgeable and talented and I would wholeheartedly recommend her services'
Julie Williams
Home Instead, Dudley
'The initial consultancy session gave me the clarity I needed to make some changes to my business. These few changes more than covered the consultancy fee but I always say the proof is in the pudding, which was amply demonstrated. In addition to making changes within the business, Sue also inspired me to move my personal qualifications forward & I achieved Chartered status within 2 ½ years of our initial consultation, which over the last 6 years has brought further tangible benefit to the business & a great deal of personal satisfaction'
Mark Curtis
Perry Appleton
'Susan is a supportive and talented coach who I wholeheartedly recommend. She has that rare combination of an extremely high EQ alongside a breadth of experience, training and insight that, combined, leads to great results for individuals and teams. Susan has a repertoire of effective styles, from supportive to directive, and is great working one-to-one and in seminars. I'm sure Susan will enable many teams and entrepreneurs to 'fly' with her pragmatic, proven and well-timed approach'
John Moore
Steadfast Care Limited, Bristol North

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