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My Value Proposition - I provide innovative and creative support to allow your business to thrive


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Having a good profit margin within your business is essential for you to thrive and be resilient in the future.   I will help you be creative and innovative when it comes to income and expenditure.  This will generate processes that will be designed to benefit your bottom line.  

The Evolution of a Business

Attract and Retain Great Employees

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Great people are hard to find, therefore you need to think differently about attracting and retaining employees.  I create strategies that will enable your business to attract the best people, reduce absenteeism and have engaged employees so you retain the ones you have worked so hard to find. 

Having worked at Home Instead Senior Care national office supporting over 30 franchise offices, I have seen what great looks like.  

Client Proposition

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To be ahead of your competitors you need to think differently about attracting and retaining clients.  I help you by establishing who your ideal client is and designing services that will bring the most value to them, resulting in great outcomes.  Additionally, training your employees so they feel comfortable in selling the service to potential clients is provided.

My 360 Business Review Service, will enable to understand who your clients are and enable you to target the clients you want.


Risk Management

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Every business that is regulated often finds themselves snowed under with policies and procedures.  My strategy allows you to be compliant by reviewing what you are doing now and putting systems and processes in place that will lower your risk significantly as a business.

Leadership & Coaching Training

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I create training courses that are bespoke to your business. The courses I have created have received consistently great scores with real results of creating coaching cultures within businesses.

By creating leaders within your business it will enable you to not only thrive but to build resilience for the future.


What My clients are saying

'Susan is a lovely person and an excellent listener who can see through to the core of an issue. She is very supportive and generous of spirit, and gently, but firmly, guides in the right direction. She is knowledgeable and talented and I would wholeheartedly recommend her services'
Julie Williams
Home Instead, Dudley
'The initial consultancy session gave me the clarity I needed to make some changes to my business. These few changes more than covered the consultancy fee but I always say the proof is in the pudding, which was amply demonstrated. In addition to making changes within the business, Sue also inspired me to move my personal qualifications forward & I achieved Chartered status within 2 ½ years of our initial consultation, which over the last 6 years has brought further tangible benefit to the business & a great deal of personal satisfaction'
Mark Curtis
Perry Appleton
'Susan is a supportive and talented coach who I wholeheartedly recommend. She has that rare combination of an extremely high EQ alongside a breadth of experience, training and insight that, combined, leads to great results for individuals and teams. Susan has a repertoire of effective styles, from supportive to directive, and is great working one-to-one and in seminars. I'm sure Susan will enable many teams and entrepreneurs to 'fly' with her pragmatic, proven and well-timed approach'
John Moore
Steadfast Care Limited, Bristol North

Contact Me

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