There’s lots of care companies who want to be a great care business, but no matter where I go, who I meet with or what type of business it is, there is always a drama in care. Now some of the drama is completely unavoidable, we know sadly, the people who we support, die or go into hospital. We know employees will call in sick when you really don’t need them to and it’s hard to manage. But and it’s a BIG but, it’s not what drama occurs it’s how we react to the drama that determines the outcome
I’m sure many of you will have heard or know about the Drama triangle. Basically, you can flit between a fixer, persecutor or victim at any time. Think about the last drama that happened, who was in the role of fixer, who was the persecutor and who was the victim? If you blame you can become the persecutor. If you are in the wrong you can become the victim and if someone comes to you then you can often become the fixer.
So why is this a problem?
There are two problems. One we, as humans’ like the drama, we like to be in the reactionary state because it means we have to act quickly (A recommendation is Cy Wakeman – Ditch the Drama, her research showed that 2 ½ hours per day, per person, are lost to drama, imagine getting that time back)! We are conditioned to react to drama, not only for survival but also socially and it actually feels good. It’s less boring than the mundane day to day tasks that we have to do e.g. rotas, appraisals, budgets, completing documents for compliance etc. As Cy says there’s a lot of ego in there and we need to recognise that. We like to feel important and be indispensable.
The other problem is that it stops us becoming great. If you are losing 2 ½ hours per day, per person to drama you are preventing yourselves and your business to achieve greatness.
What can we do about it?
The Empowerment Diagram illustrates how. When you next have a drama in the office, be the person who reacts differently. Instead of fixing, persecuting or becoming the victim, coach, become creative or challenge constructively.
This is a huge shift in mindset and is a change process but it can be done. If you want to know how to implement this in your business then get in touch here.
If you want to hear Cy Wakeman there is a link to one of her TED talks here https://www.youtube.com/watch?v=QvHo3ZAZB-M